Forum Discussion

Charlie03's avatar
Charlie03
Newbie Caller
2 years ago

Complaint about Autopay CC vs Debit

This missive is just to let you know how poor of a decision it was to require a debit card for autopay.  I did not even have a debit card.  Well, now I have one for the first time in my decades long credit card usage and I am highly irritated. 

I was going to expand my T-Mobile portfolio but I am halting this transition from Verizon. Much ill will is flowing to T-Mobile now. Too bad.

  • matte's avatar
    matte
    Roaming Rookie

    Yep 5$ charge because I want to walk in the store and do business face to face.With all the data hacks that they have cant believe anyone would give t mobile any bank or credit card information.I am done,going to go to the store and refuse to pay the fee,hopefully the store is busy and any new customers can hear how dissappointed and ripped off i feel by tmobile as I have had their service since its inception,21 + years with tmobile and they want to shake me down for 5$ to walk in the store and pay a bill

  • gramps28's avatar
    gramps28
    Router Royalty

    You can still pay with your credit card you just don't get the autopay discount.

  • EdP27's avatar
    EdP27
    Newbie Caller

    I don’t own a debit card, I have a great credit rating and I absolutely don’t trust T-Mobile with my bank account.  YOUR AUTOPAY CONDITIONS ARE STUPID!  It is time to look for a new carrier.

  • meme78885's avatar
    meme78885
    Network Novice
    Charlie03 wrote:

    This missive is just to let you know how poor of a decision it was to require a debit card for autopay.  I did not even have a debit card.  Well, now I have one for the first time in my decades long credit card usage and I am highly irritated. 

    I was going to expand my T-Mobile portfolio but I am halting this transition from Verizon. Much ill will is flowing to T-Mobile now. Too bad.

    U can always get a prepaid debit card n use that 

  • Zals's avatar
    Zals
    Newbie Caller
    meme78885 wrote:
    Charlie03 wrote:

    This missive is just to let you know how poor of a decision it was to require a debit card for autopay.  I did not even have a debit card.  Well, now I have one for the first time in my decades long credit card usage and I am highly irritated. 

    I was going to expand my T-Mobile portfolio but I am halting this transition from Verizon. Much ill will is flowing to T-Mobile now. Too bad.

    U can always get a prepaid debit card n use that 

    NOOOO. 

    This autopay fiasco is on top of other fiascos perpetrated by some new C Suite honcos that are so intelligent they made my folks call it quits. Probably 20 years with them and now it feels as if T-Mobile are going through my pockets for change. T-Mobile, i know you have the numbers, how many customers you lose?