Forum Discussion

Supra's avatar
Supra
Network Novice
6 months ago

Device Pay back issues since October 2023.

I did an upgrade in October 2023 which I qualified for there promotion for $1000 per device trade in. I sent in 4 devices and i should of received a total of $4000 with in two billing cycles. T Mobile never made that good and keep my trade ins and started charging a monthly installment fees for my new phones, After countless calls I finally got $2000 back and I’m still waiting the the rest to be payback including a follow up calls which I never got. T mobile is billing me for  device payments  and they finally placed me on the wrong promotion that will cheap me out of $1200.00 at the end of the contract. I’m on a $700 per phone instead of $1000 per phone promotion as promised.  This has been a very bad experince for me and I will be doing a story regarding this issue with KTVZ my local news to warn others to stay away from this dishonest company! Countless promises that never happened.

  • This happened to me also back in October! T-Mobile told Me I could keep my Verizon devices and utilize the carrier freedom keep and save and they would pay Verizon off. They sent me a SIM card but it wouldn’t work so they made me go to the store where I was forced to buy a brand new iPhone 15. I was promised a $1000 promo. It took me 5 months and countless hours calling over and over to get the promo put on correctly. Well, now I am stuck with my old Verizon bill over $1000 and they didn’t back date/pay my promo credits so technically I have to stay with T-Mobile 5 more months if I want to get my promo money. What a joke!