Forum Discussion

RHinPNW's avatar
RHinPNW
Network Novice
4 years ago

Verifying devices connected to the T-Mobile Internet Gateway

Is there no way to view details about the individual wireless devices connected to the Gateway?

  • josephd60's avatar
    josephd60
    Roaming Rookie

    When you’re on your mobile device. You still cannot tell what device is what, none of the numbers match. 

  • You should be able to use the T-Mobile Internet app to view the devices connected to the Gateway devices as well as their details. There should be a Details option for each device if you swipe left and right form the interface. You’ll have to click that option to see what info you can get about each device. 

  • josephd60's avatar
    josephd60
    Roaming Rookie

    It would be nice if you could get into the T-Mobile Internet app, the app is wonky and in need of an update. And when you’re on your mobile device, you still cannot tell which device is which, the numbers don’t jive. Whereas my girlfriends sons Xbox shows it’s the Xbox without having to go through the trouble of searching the MAC address for the device that’s connected. 
     

  • GE07's avatar
    GE07
    Network Novice

    At the bottom of the app you can select 'devices' but after I select a device. it will not allow me to scroll down when I select a device it will not allow me to scroll down where it says 'device info' at the bottom. I think it is a design failure of the app.

  • nate2's avatar
    nate2
    Newbie Caller

    On the "T-Mobile Internet" mobile app, I see a list of my connected devices by name.

    When I click on a device there, I see:

    IP address, signal strength, MAC address.

     

    I also see ability to disconnect that device, and ability to manage connection times/schedules for that device.

  • micadallas's avatar
    micadallas
    Network Novice

    on gateway said i have 11 devices connected,  but i dont have that many devices in my home, hows that possible?   also i look in my tmobile app and cant find the devices said in the app that are connected.    show me plz

  • Ya_mom's avatar
    Ya_mom
    Network Novice

    I've tried the "my devices" section to see all the things connected to my wifi but it just bring me to connect my phone to the network that it's already connected too. I can't find where to see devices connected to my wifi either on their website nor the app and if I can't figure it out I'm more than happy to go through a different provider and cancel my service with them.

  • If nobody has paid attention. If you have T-Mobile WiFi home internet mobile gateway and have registered an account if you go to someone else home and connect to their home gateway it will not only show your gateway but also shows the gateway you’re currently connected to along with all their WiFi credentials and password. Even gives you the ability to edit these details and I dont understand how that’s even possible. My cousin has WiFi with T-Mobile but when she connected to mine my device name and all my device info populated in her app giving her the ability to even change my WiFi password and view all that info as well. I am not sure if T-Mobile is aware of this and I even took a screenshot and spoke with someone in the chat about it and they are unable to tell me why this happens. This needs to be fixed asap. That means everyone who comes to my home and have T-Mobile app set up will automatically have access to all my devices info. Fix ASAP.  If you think I’m lying if you know anyone else with T-Mobile home internet and you already have the app set up. When you go to their house connect to their WiFi and check your T-Mobile app and watch and see how all that device info now will show in your T-Mobile app. This is a big security risk! Everyone who connects to my device should not have access to these details. I stumbled across this today when I connected to my cousin WiFi and happened to open my app up to check something on my account and it now shows both our devices in my app and her details to the account also.  Yall better fix this now or I’m going with a different carrier!!!!!!