Forum Discussion
montana1929
6 years agoNewbie Caller
Timex Smartwatch won't turn o n
About family connect timex watch: the watch shut itself off. We charged it, but the charger light stays red. We have not been able to turn it on. When I check the app, it says the watch/phone is ...
- 6 years ago
Hi, and thanks for writing again. I was on the phone for quite some time
with T-Mobile support and we tried various things. A conclusion we came to
was that the charger was defective. It works sometimes it didn't others.
The signal light stays red all the time, even though when you check the
phone it has been charged most of the times. So we are hanging on till
stores open and til stores open and may request a new charger. Thanks again
for your help
tmo_ian
6 years agoT-Mobile Employee
The watch might be frozen, so it's already on but the screen just isn't updating. Try forcing the watch to reset by holding Power/Sleep button until it vibrates, should be about 15 seconds.
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