Forum Discussion

scottb8888's avatar
scottb8888
Roaming Rookie
10 months ago

Moving to T-Mobile

I am in the process of moving from cable internet to T-mobile.  I can not get my voip service to work.  Incoming calls will work but Icant make outgoing calls.  ANyone elsase have the issue and got it fixed.  I won’t move to T Mobile without my voip servce.

  • scottb8888 wrote:

    I am having the same issue. Seems like t mobile does not want us to use other voip providers 

    I would have to agree.  I think PORT 5060 is blocked and not allowing our VOIP phones to work on the TMobile network.   

    I have a ticket elevated to a higher level of support, so hopefully this will help … but I am not too optimistic at this point. 

  • I am having issues in getting my work VOIP phone to make and receive calls on TMOBILE 5G home internet … have been on the phone with T-Mobile support for HOURS with NO luck in getting this fixed.  SUPER FRUSTRATING. 

    TMOBILE Engineers:  PLEASE FIX THIS! 

  • I am having the same issue. Seems like t mobile does not want us to use other voip providers 

  • nc1037's avatar
    nc1037
    Bandwidth Buddy

    Does the VOIP hardware connect via Ethernet cable to the gateway? And that doesn’t work?  Or are you trying to connect via Wi-Fi?

  • nc1037 wrote:

    Does the VOIP hardware connect via Ethernet cable to the gateway? And that doesn’t work?  Or are you trying to connect via Wi-Fi?

    This VOIP phone requires a hardwired connection and is not wireless.  So it is hardwired … I have attempted to connect directly into the network ports on the WHITE gateway and into a separate router.  Unfortunately it did not help. 

  • My voip phone works great on my cable internet but not on TMobile.  As soon as it does I can drop my cable!!

  • scottb8888 wrote:

    My voip phone works great on my cable internet but not on TMobile.  As soon as it does I can drop my cable!!

    Can anyone help?