Forum Discussion
T-Mobile TMHI Gateway + my old router
New TMO-G4SE internet gateway installed 6 days ago (1/3), everything worked out of the box. I disconnected the ethernet cable from my Cox modem (to my Netgear R6700 router), and connected it to the LAN port on the T-Mobile gateway. All my existing APs and SSIDs stayed the same - that's were most of the smart home devices are connected. It was seamless. Can't remember if I rebooted the router or not.
Yesterday morning (1/9) I woke up to find all the old Wi-Fi SSIDs were still on, but nothing connected to them was getting internet (waiting for an IP address...). Every night the Netgear gets power cycled using a timer switch so that it will reboot, so I presume the reboot on night 6 is when they lost internet.
Interestingly, ethernet connections to the Netgear kept working.
T-Mobile tech support were no help. "your third-party equipment might be incompatible, we can sell you a new mesh wi-fi, call Netgear...)
2 x hard resets on the TMO gateway , plus untold number of reboots of the router, brought everything back.
I can't find a solution in the usual places, reddit, youtube, etc., I'm guessing I need to change something in the Netgear router? Change the router to AP or bridge mode? There's nothing to change in the TMO gateway, all you can do is disable the wifi.
What can I look for in the router the next time this happens to the wifi?
Thanks in advance.
wish I knew more about those issues and could give some positive suggestion, but I don't. You are right that "There's nothing to change in the TMO gateway"; it is a rather dumb device, deliberately made so by Tmo and their software implementation. Unfortunately, they and perhaps the rest of the Telcos have taken the 'concept of a plan' approach, and seem to think that people are not very bright so t-mo is better off if we have no choices to make. Mores the pity.
think the app and their approach to with-hold the ability to make any adjustments to suit our patricular needs is a bit cynical and over-bearing. What I have not tried is connecting my router to the G4AR in order to have a few options. As I understand it that can create some issues, but I may end up ditching Tmo and going back to my previous ISP. It's too bad they do not feel it is in their interest to be more transparent and to design their system to give us options.
