Forum Discussion

Furman's avatar
Furman
Newbie Caller
4 years ago

printer wont connect

5G gateway won`t connect to my Cannon 452 printer

  • This will work for any older 2.4GHz device.  Worked for our cameras and lights and printers.  In “Network”  you can add another network by pressing the magenta +, give the new network a unique name, change the  frequency  to 2.4 only and the protocol to WPA2, leave the rest as is.  Let the router update then search on your device for the new 2.4 network. 

  • aio57's avatar
    aio57
    Newbie Caller

    I am facing two issues

    1 I’m having difficulty with my Canon MG3620 printer also. The problem with this model is that it does not have a screen display, so I can only connect by using the app. Usually, to set up, the printer will broadcast its own wifi (mini militia apk) and finish set up through the app. However, the printer’s wifi can’t seem to get up and running. I have the new, gray TMobile gateway and there are no setting options to change the SSID or transmission mode.

    2 5G gateway won`t connect to my Cannon 452 printer

  • BlueSurf wrote:

    You will need to add a router like this one.  Just plug it in the back and you are set.

    https://www.amazon.com/Dynalink-DL-WRX36-8-Stream-Wireless-3-6Gbps/dp/B096K9SVCT/ref=asc_df_B096K9SVCT/?tag=hyprod-20&linkCode=df0&hvadid=545942253969&hvpos=&hvnetw=g&hvrand=970509905032439708&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9027759&hvtargid=pla-1430649047729&psc=1

    Give it the name and password you used before you hooker up the T-Mobile 5G.  My devices work perfectly now.

    my new 5G Gateway Arcadia (black) has good service, and will “connect” but won’t actually load content to any device. Plugged in my 6+ year old router to the Arcadian but and no luck with loading apps/internet pages. Should I buy a new router? 

     

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    trex457 wrote:

    I have the new, gray TMobile gateway and there are no setting options to change the SSID or transmission mode.

     

    If you have the GRAY Nokia gateway, those settings can be changed.

     

    Or, are you saying you have the BLACK Arcadyan gateway?

     

  • trex457's avatar
    trex457
    Newbie Caller

    I’m having difficulty with my Canon MG3620 printer also. The problem with this model is that does not have a screen display, so I can only connect by using the app. Usually, to set up, the printer will broadcast its own wifi (which I then connect my phone to) and finish set up through the app. 

     

    However, the printer’s wifi can’t seem to get up and running. I have the new, gray TMobile gateway and there are no setting options to change the SSID or transmission mode.

  • Sacooch's avatar
    Sacooch
    Network Novice

    Toggle through your printer interface screen and see if there is a place to manually enter an “SSID” password (same as your 5G router password).  I had to mess with my printer for almost an hour before figuring it out.  

  • Precious24's avatar
    Precious24
    Network Novice

    My canon MX 490 won’t connect to my internet. I am told be T-Mobile that it is because the 5g bull. 
    I have tried everything they suggested. Pissed

  • Sacooch's avatar
    Sacooch
    Network Novice

    I ran into the same issue with my Canon image class MF232w.  I had to go to the SSID settings in the printer and enter my Gateway router password manually on the printer.  Connected immediately. 

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    Furman wrote:

    5G gateway won`t connect to my Cannon 452 printer

     

    Your MX452 printer is probably not WiFi-6 compatible.  It appears it needs 802.11b/g or n,  and/or WPA2.

     

    If you have the Nokia gateway, you can modify your settings to allow non-WiFi6 connectivity by trying one of the following:

     

    • Activating and renaming the SSID of one of the 2.4GHz channels so that it is not name shared (basically allowing non-WiFi6 access)
    • Lowering the 2.4GHz transmission mode to an older standard (example, ax/g to n/g)
    • Lowering the encryption (WPA) to an older standard (example, WPA3 to WPA2)
  • BlueSurf's avatar
    BlueSurf
    Transmission Trainee

    My printer was fine, however my Chamberlin Q opener would not connect.  The reason is some of our devices see the T-Mobile Gateway as a cell phone.  

    You will need to add a router like this one.  Just plug it in the back and you are set.

    https://www.amazon.com/Dynalink-DL-WRX36-8-Stream-Wireless-3-6Gbps/dp/B096K9SVCT/ref=asc_df_B096K9SVCT/?tag=hyprod-20&linkCode=df0&hvadid=545942253969&hvpos=&hvnetw=g&hvrand=970509905032439708&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9027759&hvtargid=pla-1430649047729&psc=1

    Give it the name and password you used before you hooker up the T-Mobile 5G.  My devices work perfectly now.