Forum Discussion
Old T-Mobile Internet App works, New T-Life app Doesn't
T-Mobile nagged me to use the new T-Life app for managing my TMHI 5G Gateway. So I did. I set it up a few days ago and it was working fine. I'm using both together with the old app.
The problem is the new app now doesn't work.
After a power outage, we got things back up and running. The Gateway is connected to the internet, all devices connected to it, it is speed testing at ~400Mbps, and is working fine. The old T-Mobile Internet App correctly shows it is connected with a good connection.
But the new T-Life app says our 5G Gateway is "Offline." That's wrong. It's very much online and working.
Seems T-Mobile released this app before it was ready for prime-time. I don't really have a problem with this situation. I'm just noting it here because T-Mobile doesn't provide another way to give this feedback.
I'm not going to use the new app until I absolutely have to. T-Mobile better get the new app right and working correctly before they retire the old one and make me use it.
Clearing the T-Life apps cache and force stopping the app worked for me. I was able to make changes to the WiFi network after I did that.
look fellas, thank you for sharing. But I do not think T-mo ever seriously cared if T-life was user friendly or not. It's a pity,,they seemed to be on the right track for awhile.
My app either shows that the Gateway is offline and constantly errors or it will never show any connected devices even though we have probably 10 devices connected after fiddling that's it for about 10 minutes and restarting the Gateway it'll eventually work for a minute but this thing is trash
Same issue here. I've restarted the gateway. Signal reads VERY GOOD. Just want to keep people in the loop that the problem is still out there.
thank you to all the folks who posted. (in the hope that help will be forthcoming), I'm grateful. If T-mo really wants to go to the head of its class and I wish it would, it could make this "forum" more functional, along with the "T-Life App" which shows as being created on 6-6-2016, making it 8 years old. (Vers. 10.4.2 does claim to be updated 12-13-2024, but does anyone believe that ?) Adding a router seems to be the only option for gaining function. Oh, and btw, it amounts to typical Telco disrespect that they take no interest in providing any real support on this venue. I thought they had a real vision of how good a Telco could be if it tried, but maybe I was wrong to bet on them. Surprise us, T-mo, and we will pledge some loyalty. Despise us, T-mo, and we will have to flee.
Yep the app sucks just bring back a normal website interface like all of the other Soho routers have had for the last 20 years no idea why they would break a good thing
I also have a NAS and it seems to work fine for now by using a static IP address from inside the DS220+ NAS network interface. I also use Link Aggregation and have connected both the NAS Ethernet ports to the T-Mobile modem. However every once in a while it says IP address conflict on one port.
I also have a synology NAS, the DS920+ and had the same problem with link aggregation, but mine is connected to a switch. Since you have no control over any DHCP settings, or ability to see logs, it makes troubleshooting almost impossible. I think the issue is that it sees the same IP address on two different MAC addresses. I did configure the T-Mobile box as just a modem, and used a different router, and the problem seemed to go away, but my speed went downhill. Started out fast, but after a few hours would be down to LTE speeds. Reboot the modem, and all would be good for a few hours, then back to a snail’s pace. So did away with the router and link aggregation.
I also have the same issue, luckily I didn’t delete the internet app. The T-Mobile Life app always shows that there is a problem with the server, but doesn’t say what the problem is, just tap to retry and you are right back where you started. Why couldn’t they leave a working web interface? With the web interface you can use a real keyboard and see more on the screen. The Nokia boxes didn’t last that long, but at least you could change a few things and have a real web interface.. And why can’t you change your local IP ranges and DNS for DHCP? Some of us have devices that need static address, such as a NAS and with DHCP having the entire range, the NAS device’s address could get stepped on. The people making these decisions obviously are not network people.
I am having the same issue but I have already deleted the old App and installed their new Life App. The old App is now not available for download in the iOS store. So I am stuck with the new App. It intermittently shows the 5G Modem Offline while everything is online and fine. Also interesting is that it shows the Access point has a good connection. And also shows no active clients when I have 50+ clients connected as seen in the HINT control App.
I also have this issue. The T-life App shows my 5G Gateway as "Offline." It's clearly online and everything is functioning properly. I also deleted the older app so now I have now way to monitor the devices using the Gateway. Does anyone have any further info on when the T-Life app will be updated?
