Forum Discussion

Jrodcarter's avatar
Jrodcarter
Network Novice
4 years ago

New Home Internet Connection Problems

I recently switched to T Mobile home internet. Received and set up the gateway. Connected with no issues to all my devices except my laptop. It will not even recognize the gateway and is not listed in the available networks to connect to. Did a restart on the gateway and my computer multiple times with no luck. Customer support could not resolve the issue and stated I would maybe need to reach put to HP customer support as it was probably an issue with my lap top. I can connect to my current home internet with no issues and my hotspot through my phone as well. I am at a loss and will have to cancel service if I can not get this resolved as I work from home.