Forum Discussion
literally JUST got this device today, can't use discord/reddit/twitch at all??
so i literally just got this device and hooked it up and i got it connected to my TV, xbox and laptop.. that's all.. and i tried to open discord, but it is forever retrying to update.... i try to connect to reddit to see if it has any answers to my problem, but it doesnt connect to reddit either.... i decided to check twitch out of curiosity, and again, it never connects. i can connect to google, facebook, gmail and this website so far... and a couple others, but like?? discord is a huge one for me, i really need access to that, is there any way i can get it working?? it's a gateway, one of those white tower lookin devices for home internet.. i was able to open and play an mmorpg on my xbox, so i know the internet itself is actually working (aside from me being able to type this right now while connected) so it's just rejecting random specific sites for some reason?? what do i do??
- NMarz77Roaming Rookie
I have problems with them blocking internet to apps too. It's getting out of control. I have to use my work phone which is AT&T just to use my apps. I'm pretty much through with Tmobile. May as well switch to ATT
- darkraisdreamRoaming Rookie
that's so unfortunate, yeah, my phone is able to connect somehow fine to these apps/browsers. i even tested the affected sites both as the phone application as well as connecting to them via browser website and both work totally fine on my phone, however attempting to load those sites on my laptop on any browser is a total no-go. i wish i did more research before buying this tmobile home internet lmfao i would have seen this is such a common problem for people, but hindsight is 20/20
- syaoranTransmission Titan
I don't have any issues with Twitch or Doscord. I mod for a few streamers and usually have Discord running at the same time as Twitch without issue. Have you tried uninstalling and reinstalling Discord? Are you able to load Discord in a browser window versus the program?
- darkraisdreamRoaming Rookie
no i haven't tried uninstalling and reinstalling discord, but also no, it cannot load in a browser window on my laptop. i can load all the sites and stuff perfectly fine on my phone connected to this wifi, but it does not work on my laptop at all. only a few sites can load (tmobile, facebook, google/gmail, amazon.. probably some others but these are the few that i've been able to try and so are in my recent memory) but yeah, glad you can run them on your end, it does not work for me and clearly based on the comments several other people are having this same kind of issue as me.. i really need twitch and discord to load as i am a streamer and i literally got this new internet in part to improve my connection so i can hopefully have better streams.... i'm going to try to do an ethernet connection to see if that fixes it because i saw some people say that worked for them, but even if it doesn't i've been meaning to try getting ethernet eventually one day so why not try today??
- syaoranTransmission Titan
Have you checked the WiFi and network settings in the T-Life app to make sure some sort of parental controls aren't enabled? Have you checked the firewall on your laptop to make sure that isn't blocking these sites?
- BertajvzNewbie Caller
I just got the device yesterday. Everything works except the VOIP phone. Apparently, they are blocking external port range 5060. This might be the same issue with discord as it has a voice component. I've spent the last hour on the phone with tmobile asking them to create a new port rule to my router as you cannot access advance settings of their routers, only what limited access they give you in the tmobile life app. They have had to file an issue with their IT department, and I am told I should hear something back within 24 hours. You may want to reach out to their IT department to see if you can get help as well.
- darkraisdreamRoaming Rookie
yeah i'm having the same thing happen after my call, i called them after submitting these questions in places cause i wanted to see if anyone else would have any ideas. most threads i saw were talking about how they've had their device for a few months or so and it suddenly stopped working, but for me it works on every device of mine except my laptop. like you, i'm getting the issue filed to the IT department and will be getting a callback within 24 hours.. cause for me i can't connect to twitch, discord, toyhou.se, reddit- several different sites on only my laptop, but i can access all those same sites on my cellphone (both the apps and the websites on the browser) connected to the same wifi.... so it's like?? i also tried using several different browsers, all to no avail.. i hope that your issue gets resolved!! glad i'm not the only one experiencing strange things upon receiving this gateway thingy.
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