Forum Discussion
Is anyone else having problems with a changing IP address?
I’ve had the Home Internet service for 3 months now and I’m generally happy with it, but one thing is rather annoying. The external IP address that gets assigned to my gateway keeps changing. This has two side effects. Web sites for CCs, banks, etc remember the IP address that you last used to connect and if it changes, they will require additional verification. The other problem is with streaming TV services. The local broadcasts that I’m allowed to watch will depend on where they think that I’m located. My estimated location usually depends on my IP address and in the last month this has changed 4 times! My IP address location has changed from Kansas to Oklahoma, to Texas and today it thinks I’m on Ohio!
- CookieJTransmission Trainee
Not only is my IP address changing frequently but my mac address is now changing as well! I too had a third party router set up to take the load off of my Sagemcon and all of a sudden it is not running as a stand alone router anymore. Also, the Sagemcon shows all devices as being connected even though they no longer are. Reset doesn't take any off the connected list either. Anyone else experiencing these problems?
- fireguy_6364Modem Master
yeah if im remembering right any home net that is sent/received via a tower wont have a static IP address..pretty sure its the same for starlink. ATT is via cable so you’ll have a static IP there..ditto with Comcast...
- StefkatNewbie Caller
I have been reading through these posts and see it has been 2 years with this problem. I switched to T-Mobile home internet a little over a year ago and at the same time got sling TV. The local channel issue has only recently become a problem with the ever-changing IP address.
Prior to T-Mobile home internet, I had spectrum and I will say that I have only lost service twice in over a year due to power outages with T-Mobile. However, spectrum consistently went out several times a week even if it was only for 10 to 15 minutes and nightly the cable would go out for 20 minutes to a half hour after midnight, supposedly to update. Also they did have a good price at first, but it's skyrocketed after the first year.
There are several internet providers out there, and maybe it is time to start shopping for something that would be compatible with Sling TV. I say that because for a streaming TV service, Sling TV has the best prices for what they offer and unlike cable, I don't pay for channels that I don't watch.
While T-Mobile home internet is basically a good service for a good price. Unfortunately, the IP issue could be their downfall.
- JimL218Network Novice
I’m only like a half hour into searching that interweb thing for the answer as to why all of my Google Nest devices are going crazy but I betcha this is it. I am not a techie but I might be considered “tech adjacent”. A half hour in and I am done with T-Mobile entirely. Spectrum has better deals at the moment anyways. It’s easier to just change carriers than troubleshoot crap like this. Sorry, T-Mobile, piss off. Hello cable!
- skyhooktRoaming Rookie
Sherlock Holmes wrote:
rid wrote:
This is causing me not to be able to log into my banks that use Netteller becasue the IP is changing mid login. Netteller thinks its a redirect hack. Really annoying. I have to call tmobile to have the reset everything every time, then it works for a week, then stops. Going to have to change provider.
Who was your previous ISP? did you have a static IP address? Ordinarily this is something you pay a bit extra for. The norm is dynamic IP, it will change unpredictably. You need a static IP if you are running your own webserver for example, that’s how the outside world can find you (the DNS system will map your domain name to that static IP).
But for day to day internet use I’ve never heard of people needing a static IP address, most home internet plans are by default dynamic IP no matter who the vendor is, Comcast, TMobile, CenturyLink...
The outside world isn’t calling in to you, you call out to external sites and services and for that we use username/password etc to gain access to them.
This is classic Dunning-Kruger. You think the super-shallow knowledge you have is vast, and presume to lecture people who know more than you do.
- GFYNowNewbie Caller
I work from home and recently switched because my cable internet was constantly going down. I tried both for a month before solely going with T-Mobile, and as soon as I cancel the cable internet, I start having this problem. My IT department at work is tired of fixing my connection issues as I keep getting booted due to the IP address constantly switching. Is there a fix for this on T-Mobile’s end that stops this from happening?
- mrc3Newbie Caller
FYI, in my area of Minneapolis, this issue appears to be resolved.
Mike
- mrc3Newbie Caller
The binding of IP addresses to Geography is lucky happenstance that is not legislated or mandated. It is generally offered as a third party service by companies such as Maxmind, who make an effort to maintain their mappings for use by other companies.
The reason it mostly works, is that companies are allocated IP address ranges and generally those ip address ranges are associated with an internet access point somewhere on the globe. The IP address allocated to your region of Connecticut has been assigned to t-mobile. Perhaps t-mobile moved it from Puerto Rico to Connecticut, or perhaps the geo-location vendor mapped in incorrectly.
If it matters to you, contact the webmaster of speedtest and find out who their geolocation provider is. Then contact that vendor to let them know of the incorrect data.
Mike
- Season8604Network Novice
Why do my senses tell me there is a whole lot of illegality with what they’re doing here.
So I’ve been an early adopter of T-Mobile Home Internet before the official release. I have this Nok router and have had to have this thing replaced several times since I first received this one. I probably should have kept the original white router.
Right now I’m dealing with a geolocation issue where if I check on SpeedTest’s website, it says I’m in Puerto Rico all the while I’ve been in Connecticut the whole time. I’ve tried to restart the router several times, I tried to get T-Mobile to release the IP address [they said they can’t do that]. I also play games on my network and a certain app I use requires me to have a more localized IP address. Since Friday [01/27/2023] around 3pm Eastern time I have communicated with T-Mobile’s Home Internet Division several times [I’ve definitely isolated the problem down to the connection] They told me on Saturday [01/28/2023] that it may be conducive to find another provider since they can’t accommodate giving me a static IP address on a non-business account. They also told me that they’ve also replaced this NOK router so many times [even though each time the router stopped working on it’s own within 3-6 months every time] that they would only be able to do one more replacement [I told them to notate that the authorization for a replacement] which concerns me especially since I’ve been a customer for 11 years.
I honestly don’t care if the IP address is static or dynamic, I just want this working once again. And even if it is dynamic, the IP address geolocation shouldn’t be 1,600+ miles away.
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