Forum Discussion

Nurse_1's avatar
Nurse_1
Network Novice
2 years ago

internet

I recently upgraded my plan from essentials to 5G and I am unable to get a internet connection when I am away from the Wi-Fi connection . I have four phone lines and two of them are working fine but the other two do not have an internet connection . I have an I phone 13 and my husband has a Samsung . I have taken the phone to the T-Mobile store and they are unable to figure out why it’s not working . Has anyone had a similar issue ?

  • gramps28's avatar
    gramps28
    Router Royalty
    2 years ago

    Try taking the Sim out of a working phones and put it in one of the non working phones to see if it's a Sim issue.