Forum Discussion
Home Wifi not added to saved network on Android
I have a Pixel 4a, and just got TMo home internet. So far I’m loving the speeds and the cost. I have the Arcadyan gateway. I can connect my phone with no issues.
However,
- I never see the network added to my saved network list, and
- if I get disconnected, I get an authentication problem, and it doesn’t reconnect.
- If I cycle power on my phone, it connects with no issue, or
- I have to enter the password to get it to connect.
My wife also has a android phone (moto-G) and it works as expected, so I suspect it’s a Pixel problem, although I had no problem with the Netgear router that I used prior to switching.
Anyone see anything similar?
Thanks
I have a Pixel 3a. Same problem. My husband has an iPhone. No issues. It is a pain manually connecting to the gateway multiple times a day. The only solution I've seen on here so far is to do a factory reset. But that solution seems draconian. It will take days to backup and/or reload all my data and apps.
Pixel 3a XL user here, noticing the same thing. In addition, I couldn't join the network by just choosing it in the Android WiFi settings, even when I put in the right password; I had to use the T-Mobile Internet app. Android didn't give me a warning message; it just silently switched back to the router that I've been using up to this point.
Also, I called the Tmo support line and chatted with 2 different folks for over an hour and it was very unhelpful and extremely frustrating. They didn't seem to understand the problem and gave me textbook steps to "forget the network" even though that isn't possible as my device won't add it to my list of saved networks.
I also find it surprising that there isn't more people having this issues with over 1 million subscribers at this point. Nobody else out there using Pixels or .. they are all fine re-entering their passwords 5x a day?
I have this same issue with my Pixel 4.
Also, my parents came to visit and they both had Pixel 3's with the same issue. The network will not save. My partner's iPhone, our smart TV, and Xbox One remember the network fine, so it seems to be a Pixel issue.
If I'm home all day, it's fine. If I go out and come back, I have to reconnect and enter the password.
I really don't want to do a factory reset and sort of don't believe that will fix the issue anyway.
Anyone else find a different solution?
OK, problem resolved. I had to perform a factory reset on my phone. I first tried a network reset, which didn’t help. There may have been a more elegant solution, but I couldn’t find it.
I just wanted to update this in case someone else runs into the same problem.
