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Hardbody's avatar
Hardbody
Transmission Trainee
10 months ago

Dell laptop connects to gateway but no internet

Got the T-Mobile gateway today, set it up and I had my laptop connected to it using wifi, My wife's desktop is working (Ethernet cable), my Iphone 13 Promax connects no problem and I have a network switch in the second Ethernet jack that is working.

 

My laptop is a Dell Inspiron 17 5767 running Windows 10. Wireless adapter is a Intel dual band wireless AC 3165. Tried updating the driver for the wireless adapter already.

 

Also tried creating a second network set to 2.4 and 5 GHZ ( 2 separate times) and lowered the security to WPA2, no change, When I try to connect to either network I get “secure, connected no internet)

 

Keep in mind when I first hooked up the gateway it was working on my laptop, I closed my laptop to do something else and when I came back to my laptop I could not connect to the internet.

 

Tried resetting the network adapter and ran the network troubleshooter.

 

tried rebooting the gateway, no change.

 

Don’t know what to do next, read on this community about getting a USB wireless adapter that is compatible with 802.11 ax.

 

Thanks for any assistance

  • USB wireless adapter just arrived and I’m online no problem !

     

    Bought the Asus AX100

     

    Thanks for all the suggestions.