Forum Discussion

J_Dev's avatar
J_Dev
Roaming Rookie
2 years ago

Bill Payment notification sent from obsolete email address

How do I correct Bill Payment notifications that are sent to an obsolete email address rather the email address I created the account with?

billing
customer service
  • gramps28's avatar
    gramps28
    Router Royalty
    2 years ago

    You're going to need to call Tmobile support or use messenger on one of tmobile's social media platforms to see if they can help you.

  • ThomasJ's avatar
    ThomasJ
    Network Novice
    2 years ago

    I have the same problem.  I’ve called three times about it and each time I’m reassured it’s fixed but then next month the same thing happens again!