Forum Discussion

json1's avatar
json1
Newbie Caller
2 years ago

Why is it so hard to get my phone network unlocked??

I have been asking to have a network unlock on my phone that I bought from Samsung for over 2 weeks!!! All I get from the reps and managers is they put in a request and escalated it and wait 24 to 48 hrs. I have and nothing…… I really need to use my phone out of country and don’t know what to do!! 

  • Does it meet all the criteria listed at the top of this forum? been on an active account for at least 40 days if its on a postpaid plan or $100 in refils if its on a prepaid plan?

  • json1's avatar
    json1
    Newbie Caller

    I bought this phone through Samsung outright!! I've had it for 20 months! 

  • gramps28's avatar
    gramps28
    Router Royalty

    The imei# most likely isn't in the system so Tmobile can't unlock it.

  • tidbits's avatar
    tidbits
    Spectrum Specialist
    json1 wrote:

    I bought this phone through Samsung outright!! I've had it for 20 months! 

    if you have your receipt contact T-Mobile Help on Facebook or Twitter.  They will contact Samsung to makes sure the device isn’t stolen and Samsung didn’t give them the IMEI to allow T-Mobile to unlock it.  No basic customer rep will be able to contact the proper channels to get the IMEI into the database.