Forum Discussion

Silcat's avatar
Silcat
Network Novice
7 months ago

Unlocking a Sprint Phone?

I have an LG V40 ThinQ still on the Sprint network, and I am planning to use it with the TextNow SIM card. but to do that, I need to unlock the phone. Does anyone know how I can do that? Thanks!

  • Then the person you got it from will have to contact T-Monile, verify their account and device meets all of the SIM Unlock Policy requirements, and request the SIM unlock.  

  • Silcat's avatar
    Silcat
    Network Novice

    I got my phone from a family member, as they got a new phone from T-Mobile when Sprint moved. When this phone was bought, it was bought directly from Sprint. And yes, I belive it meets all of the requierments.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Then the person you got it from will have to contact T-Monile, verify their account and device meets all of the SIM Unlock Policy requirements, and request the SIM unlock.  

  • Silcat's avatar
    Silcat
    Network Novice

    Ok. Their T-Mobile account page only shows their current phone, not the old one. I take it whatever T-Mobile Rep. they talk to can find it and unlock it..?

  • syaoran's avatar
    syaoran
    Transmission Titan
    Silcat wrote:

    Ok. Their T-Mobile account page only shows their current phone, not the old one. I take it whatever T-Mobile Rep. they talk to can find it and unlock it..?

    That's why they need to call 611 or reach out to T-Mobile via DM on Facebook or Twitter.  They will check the IMEI and serial number for the usage and all requirements before the SIM unlock can be processed.

  • Silcat's avatar
    Silcat
    Network Novice

    Update: I talked to T-Mobile TWICE, the first time they told me they would call back about the phone being unlocked after a few days, they NEVER called back. The second time, they told me that all sprint phones are already unlocked. 

     

    Today I got my TextNow SIM, with the app telling me it can't be activated because MY PHONE IS STILL LOCKED.

     

    What the heck T-Mobile???

     

    I'll be going to a store and ask a person to get the phone unlocked. Why did they claim the first time that they were unlocking it, and the second that they already were?