Forum Discussion

Dhaval_kapadia's avatar
Dhaval_kapadia
Network Novice
2 years ago

unlock my device

My uncle purchase this device with full Payment on 3rd December 2021 and today is 21 January 2023 still it's showing you have to pay the remaining amount. It's More than 365 days it should be unlock from your side. From July 2022 T-Mobile representative commitment that you are eligible to unlock your device but still they're not able to unlock my device and every time different representative saying different things to unlock my device. Right Now I'm Outside of USA. I'm in India my Indian number is # & my email ID is ..

IMEI number is #

 

Edited to remove personal information

  • The device must meet all of the SIM Unlock Policy requirements.  As mentioned, your uncle must still be a T-Mobile USA customer, his account and the device must meet all of the SIM Unlock Policy requirements be receive a permanent SIM unlock.  Have your uncle contact T-Mobile if he and the device meet all of THE requirements.

    https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

    Otherwise, you can always take it to one of those.ell phone repair kiosks that do SIM unlocks and pay to have it SIM unlocked.

  • gramps28's avatar
    gramps28
    Router Royalty

    Your uncle needs to request the code if he purchased it and used on Tmobile's network.

  • gramps28's avatar
    gramps28
    Router Royalty

    This is a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you.

    Also edit your personal information, name, number, email address and imei.

  • syaoran's avatar
    syaoran
    Transmission Titan

    The device must meet all of the SIM Unlock Policy requirements.  As mentioned, your uncle must still be a T-Mobile USA customer, his account and the device must meet all of the SIM Unlock Policy requirements be receive a permanent SIM unlock.  Have your uncle contact T-Mobile if he and the device meet all of THE requirements.

    https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

    Otherwise, you can always take it to one of those.ell phone repair kiosks that do SIM unlocks and pay to have it SIM unlocked.

  • Osaulko's avatar
    Osaulko
    Network Novice

    imei 353075096832535
    a1778

    Hello. My name is Bogdan from Ukraine. help unlock my phone
  • gramps28's avatar
    gramps28
    Router Royalty

    You need to be a customer of Tmobile USA and meet the requirements in the link from the post above.

    If you aren't a Tmobile USA customer they can't unlock it..

  • darod's avatar
    darod
    Network Novice

    dnt have an account ...galaxy a13 5g network locked by t mobile …..help please

  • gramps28's avatar
    gramps28
    Router Royalty
    darod wrote:

    dnt have an account ...galaxy a13 5g network locked by t mobile …..help please

    Without an account Tmobile can't help.