Forum Discussion

252428a's avatar
252428a
Network Novice
2 years ago

unlock iphone

Hello. Please help me how to unlock iphone XR
imei 353056100913453

  • The phone was probably jailbroke and once it was erased it was set back to the original software and the block was reapplied.

    The phone was probably sold on the Grey market.

     

  • 252428a's avatar
    252428a
    Network Novice
    gramps28 wrote:

    You need to be a customer of Tmobile USA and meet all the requirements in the link below. If you aren't a Tmobile USA customer they can't help.

    https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device

    Also the device is blocked and only the original owner can lift the block.

    https://www.t-mobile.com/resources/bring-your-own-phone

    The fact is that the phone was purchased in a store in Belarus in 2019, my brother used it, there were no problems until yesterday.

    Yesterday they decided to erase it and it turned out that it is tied to Sprint, the store no longer exists and as a result the phone can be thrown away?

  • gramps28's avatar
    gramps28
    Router Royalty

    The phone was probably jailbroke and once it was erased it was set back to the original software and the block was reapplied.

    The phone was probably sold on the Grey market.

     

  • 252428a's avatar
    252428a
    Network Novice
    gramps28 wrote:

    The phone was probably jailbroke and once it was erased it was set back to the original software and the block was reapplied.

    The phone was probably sold on the Grey market.

     

    It turns out you can just throw it away?šŸ˜­

  • gramps28's avatar
    gramps28
    Router Royalty

    Morale if this story only buy a verified unlocked iPhone from a trusted seller especially if it's a USA carrier.

  • odaml's avatar
    odaml
    Newbie Caller

    I have exactly the same problem. I bought the xr two months ago TT

    I'm from Chile, I bought it on alixpress. And I really don't understand why it has a block from this company, if it was brand new.

    my question is
    If I contract the international SPRINT service. Will I have any chance of help?

    pleaseĀ”Ā”

  • gramps28's avatar
    gramps28
    Router Royalty

    Nope. You need to be a customer of Tmobile to be eligible for an unlock code.

  • Jake_k's avatar
    Jake_k
    Network Novice

    I brought a mobile phone I used before from the United States, and now the mobile phone is still locked. I will take this mobile phone to France for a trip in two days. I can't use cards from other countries. Please ask customer service to help me unlock it so that I can use it in France. Thank you, imei 35 645110 082445 2

  • nele's avatar
    nele
    Network Novice

    Does anyone know or can help me, I bought Iphone 14 plus, T-Mobile is carrier, I call them, but when I call from other country that is expensive. Guy who sold me, has own Apple ID, everything was ok, but locked on T-Mobile USA, does T-Mobile has any email address to contact them, phone was not on blacklist, IMEI is OK.. 

    Also, I saw if phone paid or you dont have any debt to T-Mobile, than carrier can unlock phone.. 

  • gramps28's avatar
    gramps28
    Router Royalty
    nele wrote:

    Does anyone know or can help me, I bought Iphone 14 plus, T-Mobile is carrier, I call them, but when I call from other country that is expensive. Guy who sold me, has own Apple ID, everything was ok, but locked on T-Mobile USA, does T-Mobile has any email address to contact them, phone was not on blacklist, IMEI is OK.. 

    Also, I saw if phone paid or you dont have any debt to T-Mobile, than carrier can unlock phone.. 

    Tmobile can only unlock phones for Tmobile customers.