Forum Discussion
Unable to unlock Iphone 13 purchased from BB, contacted TMobile 4 Times!
Hello,
I’m running out of options to unlock my iPhone that I paid in full through Best Buy. I have contacted Tmobile 4 times and its still locked. They said it’s fully unlocked but its still showing Sim locked. I don’t know what else to do because every time its the same process that they will submit the request and wait for approval and then nothing happens.
did you meet all the requirements needed in order for them to request the unlock from Apple?
Apple iPhone- If you have a locked iPhone that's eligible, Contact us so we can submit the unlock.
- Once it shows unlocked in your T-Mobile account, either insert your new SIM card or activate your eSIM.
Unlock eligibility requirements
We unlock mobile devices that meet the following eligibility criteria free of charge.
Device eligibility is determined as follows:
- The device must be sold by T-Mobile.
- The device must not be reported as lost, stolen or blocked.
- The account associated with the device must be in good standing.
- The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.
Unlock eligibility for mobile devices on Postpaid plans
- The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
- If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
- If the device is associated with a canceled account, then the account balance must be zero.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for mobile devices on Prepaid plans
- At least 365 days must have passed since the device was activated on the T Mobile network.
- If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.
- No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
did you meet all the requirements needed in order for them to request the unlock from Apple?
Apple iPhone- If you have a locked iPhone that's eligible, Contact us so we can submit the unlock.
- Once it shows unlocked in your T-Mobile account, either insert your new SIM card or activate your eSIM.
Unlock eligibility requirements
We unlock mobile devices that meet the following eligibility criteria free of charge.
Device eligibility is determined as follows:
- The device must be sold by T-Mobile.
- The device must not be reported as lost, stolen or blocked.
- The account associated with the device must be in good standing.
- The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.
Unlock eligibility for mobile devices on Postpaid plans
- The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
- If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
- If the device is associated with a canceled account, then the account balance must be zero.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for mobile devices on Prepaid plans
- At least 365 days must have passed since the device was activated on the T Mobile network.
- If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.
- No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
I have met all the requirements and the rep checked that but every requests (4 times!) phone still locked. I don’t know what else to do. It’s extremely frustrating!!!
you can try contacting them through one of their social media platforms like Facebook or Twitter and see if they can get the ball rolling a bit quicker. you start with tier 2 support instead of the call in tier 1 support..
how long ago was your first call to TMO to get this unlocked? Apple devices TMO must request Apple to unlock...which takes a bit of time compared to Android phones..
I also need to unlock my iPhone!!!
you were already given instructions on how in your thread.
Trying to get a different answer.
I am having the same problem with unlocking waiting now 7 days for unlocking my apple phone.
Every time they say it will be solved within 48 hours it never does. Apple has garanteed us the phone can only be unlocked by the carrier through which we bought ht ephone. Not only do they say they will call us back every time they never do. It has been a horrible experience full of promises and never solved. Definitely stopping my contract for the family plan. If you flat out lie and dont do it, what else can I do ? Rewarding you?
and all the requirements have been met that were mentioned above?
Hi Fireguy . Yes they were all met . But then we were able to follow up on your advice about twitter and it took about 5 seconds. What a bad management to get so many complaints because of ( tier 1) customer support. But at least there is a fireguy
as much as i hate to say it theres a reason i recommend to everyone to contact TMO through either Facebook or Twitter lol.
usually they’ll run into issues if the device was purchased elsewhere and not from TMO or if it was a insurance/warranty replacement since all of its new device info wont be in the TMO system.
