Sprint Galaxy Note 4 Unlocking

You need to be a customer of Mobile USA and meet all the requirements in the link below.

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Thank you gramps28. I checked the link and here are the eligibility criteria I found:

Device eligibility is determined as follows:

• The device must be sold by T-Mobile. (My device wasn;t sold by T-Mobile but by Sprint many years back.)
• The device must not be reported as lost, stolen or blocked. (My device not reported stollen...)
• The account associated with the device must be in good standing. (No idea who the previous owner was)
• The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

Unlock eligibility for mobile devices on Postpaid plans

• The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
• If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
• If the device is associated with a canceled account, then the account balance must be zero.
• T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

I have no answer to many of these requirements. How do I get T-Mobiole to verify them and determine if my device qualifies for unlocking?

Thanks for your help

Are you a Tmobile customer? If not, they can't assist.

I am not a T-Mobile customer. This is a Sprint phone that has never been used with T-Mobile.

How to I get to Sprint to help if T-Mobile cannot?

Thanks.

Alright. Thank you for your advice. Now I know I shouldn’t waste time thinking T-Mobile would help.