Forum Discussion
Sim locked but t mobile says fully unlocked
I bought Iphone 14 pro in September and I moved to Indonesia.
So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked.
On my setting, it still says SIM Locked and it is not working here.
I called T mobile more than 10 times, they say that it’s been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone.
Every time I called all they say is the device is fully unlocked.
I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried.
Now I don’t know what to do. It’s been more than two weeks and I’m not able to use this phone that I’ve paid $1000 for.
Please help!!!
Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.
- fireguy_6364Modem Master
tmadrid wrote:
did u find a solution!? i'm experiencing this as well
if youre experiencing this as well keep in mind that even though you purchased it the device must be on the TMO network for a certain amount of days before it can be unlocked..along with a few other criteria that must be met in order to have it unlocked.for exampl.e...are you a TMO customer? did you purchase the phone from TMO or through some other route? was the phone ever on TMOs network? and for how long?
Device eligibility is determined as follows:
- The device must be sold by T-Mobile.
- The device must not be reported as lost, stolen or blocked.
- The account associated with the device must be in good standing.
- The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.
Unlock eligibility for mobile devices on Postpaid plans
- The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
- If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
- If the device is associated with a canceled account, then the account balance must be zero.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for mobile devices on Prepaid plans
- At least 365 days must have passed since the device was activated on the T Mobile network.
- If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.
- No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
if all of the criteria has not been met for either Post paid or Prepaid then they will not unlock it.
also adding on..if you are not the original purchaser then they will need to be the one to contact TMO..not however ended up with it after the fact.
- magenta7491669Roaming Rookie
Can a T-mobile representative from the “upper management” reply to our requests. I have provided all the information you need to the 3 people that I spoke to. What are we suppose to do now? I have been a loyal customer for 10yrs and have unlocked phones with you so many times before. Why is this different?
- gramps28Router Royalty
What type of plan did you have and did it meet the usage requirements?
- tidbitsSpectrum Specialist
Sounds like reseller flex policy device. The device is not in T-Mobile’s system as they did not sell the device. It was purchased from a third party which will lock itself to the first sim put into it. BestBuy, Walmart, and Amazon for example of 3rd party vendors. You will need your receipt(with IMEI) AND you need to talk to elevated T-Mobile support for them to put the device into the system to unlock it. It will take time because they do have to verify with Apple to make sure everything checks out.
- tmadridNewbie Caller
did u find a solution!? i'm experiencing this as well
- gramps28Router Royalty
Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.
- magenta7491669Roaming Rookie
jstyle0000 wrote:
I bought Iphone 14 pro in September and I moved to Indonesia.
So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked.
On my setting, it still says SIM Locked and it is not working here.
I called T mobile more than 10 times, they say that it’s been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone.Every time I called all they say is the device is fully unlocked.
I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried.Now I don’t know what to do. It’s been more than two weeks and I’m not able to use this phone that I’ve paid $1000 for.
Please help!!!
You’re not alone. It’s happening to me where I bought phone from T-Mobile office, paid the phone fully and now I cannot use the phone in any network because it says sim locked. I’m sick of calling the customer service number because they tell me the same thing - phone is fully unlocked but they have to email the upper management to release the sim lock 🙄
- fireguy_6364Modem Master
magenta7491669 wrote:
Can a T-mobile representative from the “upper management” reply to our requests. I have provided all the information you need to the 3 people that I spoke to. What are we suppose to do now? I have been a loyal customer for 10yrs and have unlocked phones with you so many times before. Why is this different?
the site is primarily peer to peer assistance..
with that being said..even though you purchased it outright..did it meet the other requirements needed in order for them to unlock it?
you quoted my post with all the requirements on it..
- misssy8Roaming Rookie
gramps28 wrote:
Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.
Did this work?
- misssy8Roaming Rookie
I paid cash for my phone from Tmobile about a year ago, trying to switch providers, and no matter what I do and what TMobile support does it says ‘SIM Locked.’ It meets all requirements for unlocking and T-Mobile says “it’s unlocked on our end, talk to Apple”.
Apple Store couldn’t find anything wrong.
Are there any known issues? How can I start using my phone again? This is really disruptive and a huge PITA and not legal.
Related Content
- 7 months ago
- 6 months ago
- 9 months ago