Forum Discussion

managert67's avatar
managert67
Network Novice
2 months ago

Sim lock

Hello 

Im Erhan

Im from turkey

Help me

 

I ordered a phone from my friend's cousin who lives in America. I've been using the phone for over 2 years. When I reset the phone, I got a message saying that the SIM is locked. How can I solve this? Thank you.

  • syaoran's avatar
    syaoran
    Transmission Titan

    It sounds like your device used a hack or jailbreal to circumvent the SIM lock that was fixed when you reset it.  T-Mobile only SIM unlocks devices for T-Mobile USA customers whose devices amd account meet all of the SIM Unlock Policy requirements. 

    https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy