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Angry_At_T-M's avatar
Angry_At_T-M
Roaming Rookie
2 years ago

Phone is being held hostage by T-Mobile

My phone, purchased from T-Mobile and paid in full is still LOCKED. It has been 11 days, and it will be two weeks after I have to wait another 3 days to pass. The phone is my property and T-Mobile will not unlock it. I have several tickets submitted including a Complaint that stated that my phone was to be unlocked within 24 hours. This has passed and the phone is still locked. I have talked to 7 people who have all told me different things. I factory reset the phone, following their instructions, and the phone is still LOCKED. I am submitting a complaint to the FCC, my state representatives, and the Better Business Bureau. I asked that T-Mobile reimburse me for my time I have spent to date trying to get the phone unlocked. I need this phone because I use it for work being registered with my employer. If I get a new phone registered, I will not be able to work for 5 days while the phone is activated with my job.

  • My phone is an Android. It was finally unlocked TODAY, 12 days after the first tech I talked to tried to unlock it when I informed them we were leaving. Thanks to you all for your questions. Have a Happy Thanksgiving.