Forum Discussion

Alexwero503's avatar
Alexwero503
Network Novice
12 months ago

I would like to know how to unlock an s21 that I bought online and it is not unlocked

Could someone help me how to do it, the person who bought it from me does not answer me

  • syaoran's avatar
    syaoran
    Transmission Titan

    You would need to have the original owner request the SIM unlock through T-Mobile.  Their account would need to meet all of the SIM Unlock Policy requirements for hte device and the account.  You would also need their active T-Mobile SIM in the device for the SIM unlock to approve.  

    SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile

    You are more than likely better off returning the device to them for a refund.  

  • syaoran's avatar
    syaoran
    Transmission Titan
    Alexwero503 wrote:

    It is from the sprint company, it is the same process, I imagine. 

    Being a Sprint device and Sprint no longer existing.  I would definitely return it.  It has been a while since the Sprint systems even existed and everyone that remained on Sprint should be ported in to T-Mobile by now.  As an alternative.  Visit your local cellphone repair shop to see if there are any tricks they can do to SIM unlock it for a fee.  

  • gramps28's avatar
    gramps28
    Router Royalty

    Check to see how much an unlock code costs from a 3rd party vendor. Might be less of a headache.