Forum Discussion
Device Unlock
I recharged $100 as requested, but customer service informed me that the device is not in the system and cannot be unlocked. Is it because of the S to T transition? If it is true, can you help me unlock it?
zhangye wrote:
I recharged $100 as requested, but customer service informed me that the device is not in the system and cannot be unlocked. Is it because of the S to T transition? If it is true, can you help me unlock it?
There's still a 17 day waiting period after the $100 recharge.
If the device is not in the system it wasn't initially sold by Tmobile so try asking your friend to request the unlock code if they used it on Tmobile /Sprint.
zhangye wrote:
Query Results（Operator：US T-Mobile/Sprint (MVNO) Locked Activation Policy），Who can tell me which platform it belongs to?
You friend may have gotten it from a 3rd party. If it was from a 3rd party then it will not be in any carrier system. For example Reseller Flex Policy for the iPhone. The iPhone will be locked to the first carrier sim inserted. It will not be in the carrier system for unlocking because these devices IMEI are not given to carriers from Apple. It requires more leg work to get it unlocked because Apple has to submit the IMEI or verify to T-Mobile that the device is locked to them. You will not be able to because for all a carrier would know that the IMEI isn’t in their system and the device could be lost/stolen.
Have your friend help you get it unlocked. If they don’t then the phone will never be unlocked.
Query Results（Operator：US T-Mobile/Sprint (MVNO) Locked Activation Policy），Who can tell me which platform it belongs to?
Sprint hasn’t been around for a few years now. The system is gone. Not integrated! The systems were not compatible and accounts that were still active, were migrated over to the T-Mobile system. That is why the device is not in the T-Mobile system and can’t be unlocked by T-Mobile. If it’s an Android device, you might be able to see if a third party unlocking service can SIM unlock it for you for a fee.
A gift from a friend, but it's no longer in contact.Are T-Mobile and Sprint shared databases? If the device is not in the T-Mobile system, it is also impossible to find it in Sprint. Do you understand it this way?
where did you get the device from? If they got it from a 3rd party then it will not be in Sprint nor T-Mobile system. For example an iPhone from BestBuy. You need to have the original receipt and need to contact T-Force to contact the manufacturer through official channels to make sure it’s actually locked to them or not and they’ll input into the system and then request for unlock.
