Forum Discussion
Device Unlock
I recharged $100 as requested, but customer service informed me that the device is not in the system and cannot be unlocked. Is it because of the S to T transition? If it is true, can you h...
georget21 wrote:Not a T mobile customer. My uncle shipped it to me, I’m using a network out of the US.
It said SIM card not supported
haven’t tried resetting it yet.
Your uncle would have to request the SIM Unlock, if his account and the device meet the SIM Unlock Policy requirements.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
