Forum Discussion
Device Unlock
I recharged $100 as requested, but customer service informed me that the device is not in the system and cannot be unlocked. Is it because of the S to T transition? If it is true, can you h...
gramps28 wrote:zhangye wrote:I recharged $100 as requested, but customer service informed me that the device is not in the system and cannot be unlocked. Is it because of the S to T transition? If it is true, can you help me unlock it?
There's still a 17 day waiting period after the $100 recharge.
If the device is not in the system it wasn't initially sold by Tmobile so try asking your friend to request the unlock code if they used it on Tmobile /Sprint.
Thank you for your answer. I chose to wait and try to unlock it.
