Forum Discussion

alainbastien's avatar
alainbastien
Network Novice
2 years ago

Can I remove Carrier Lock on a fully paid iPhone

Hi,

I wish to know whether an iPhone Carrier lock (SIM LOCK) by T-Mobile fully paid can be legally be UNLOCK ?

 

customer service
  • syaoran's avatar
    syaoran
    2 years ago
    alainbastien wrote:

    The seller / owner is not responding. May be away. 

    If returning it to the seller is an option.  Return it.  Otherwise, you are out of luck.

  • gramps28's avatar
    gramps28
    Router Royalty
    2 years ago

    Only the original owner who had the Tmobile account can unlock it.

  • syaoran's avatar
    syaoran
    Transmission Titan
    2 years ago
    alainbastien wrote:

    It has two IMEIs

    on physical SIM

    other eSIM.

     

    That makes no difference.

  • alainbastien's avatar
    alainbastien
    Network Novice
    2 years ago
    gramps28 wrote:

    It works for me.

    Unlock your mobile device

    Most mobile devices are programmed to prevent the device from operating with other wireless carriers’ networks without first being unlocked. We're committed to providing you with clear information about unlocking your mobile device. 

    If you purchased your device from T-Mobile or if you have a T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking. In order to unlock a mobile device that is not sold or authorized by T-Mobile, you need to contact the mobile carrier or manufacturer who sold you the device.

     

    T-Mobile’s approach to device unlocking

    Once a device becomes eligible for unlocking (eligibility criteria are described below), T-Mobile will automatically and remotely unlock the device within two business days if device supports remote unlock. You can check your device’s unlock status in your my T-Mobile account.

    Some devices cannot be remotely unlocked by T-Mobile. In these cases, T-Mobile will send a notification to the device within two business days of it becoming eligible, with next steps to complete the unlock process.

     

    Unlock eligibility requirements

    We unlock mobile devices that meet the following eligibility criteria free of charge.

    Device eligibility is determined as follows:

    • The device must be sold by T-Mobile.
    • The device must not be reported as lost, stolen or blocked.
    • The account associated with the device must be in good standing.
    • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

    Unlock eligibility for mobile devices on Postpaid plans

    • The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
    • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
    • If the device is associated with a canceled account, then the account balance must be zero.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

    Unlock eligibility for mobile devices on Prepaid plans

    • At least  365 days  must have passed since the device was activated on the T Mobile network.
    • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.
    • No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

    Military and other exceptions
    Deployed military personnel who are customers in good standing are eligible to have their devices unlocked upon provision of deployment papers. Please contact us for more details.

     

    Getting Help

    If you have a question about your device’s eligibility to be unlocked, or you need help completing the unlock process, see Support or contact T‑Mobile Customer Service. Mobile Customer Service.

    I bought the phone on eBay .. seller told me it is locked on T-Mobile. I have just received it and l’m in Mauritius. Can you perform the check for me please ?

     



     

  • gramps28's avatar
    gramps28
    Router Royalty
    2 years ago

    It works for me.

    Unlock your mobile device

    Most mobile devices are programmed to prevent the device from operating with other wireless carriers’ networks without first being unlocked. We're committed to providing you with clear information about unlocking your mobile device. 

    If you purchased your device from T-Mobile or if you have a T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking. In order to unlock a mobile device that is not sold or authorized by T-Mobile, you need to contact the mobile carrier or manufacturer who sold you the device.

     

    T-Mobile’s approach to device unlocking

    Once a device becomes eligible for unlocking (eligibility criteria are described below), T-Mobile will automatically and remotely unlock the device within two business days if device supports remote unlock. You can check your device’s unlock status in your my T-Mobile account.

    Some devices cannot be remotely unlocked by T-Mobile. In these cases, T-Mobile will send a notification to the device within two business days of it becoming eligible, with next steps to complete the unlock process.

     

    Unlock eligibility requirements

    We unlock mobile devices that meet the following eligibility criteria free of charge.

    Device eligibility is determined as follows:

    • The device must be sold by T-Mobile.
    • The device must not be reported as lost, stolen or blocked.
    • The account associated with the device must be in good standing.
    • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

    Unlock eligibility for mobile devices on Postpaid plans

    • The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
    • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
    • If the device is associated with a canceled account, then the account balance must be zero.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

    Unlock eligibility for mobile devices on Prepaid plans

    • At least  365 days  must have passed since the device was activated on the T Mobile network.
    • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.
    • No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

    Military and other exceptions
    Deployed military personnel who are customers in good standing are eligible to have their devices unlocked upon provision of deployment papers. Please contact us for more details.

     

    Getting Help

    If you have a question about your device’s eligibility to be unlocked, or you need help completing the unlock process, see Support or contact T‑Mobile Customer Service. Mobile Customer Service.