Forum Discussion

FanAaron's avatar
FanAaron
Network Novice
2 years ago

Can I get help?

My grandmother bought an Apple 11 mobile phone on T-mobile mobile in May 2020. At the end of last year, she was sick, old, and her memory was not very good. The mobile phone had not been used for a long time. Some time ago, I plugged in the card and found that it could not be activated. Why? I heard that it needs to be unlocked to activate, right? I called the customer service and said that I needed a mobile phone number account to unlock it, right? Why can someone unlock it by only providing an IMEI number? 352897110834325 Can I unlock this?

  • FanAaron wrote:

    The phone number has not been used for a long time. Does it have to be the previous phone number? Isn't the phone number bound to IMEI? Can't you unlock it without a phone number? Even if the phone bill is paid at the end of the contract, can't it?

    That doesn’t matter!  The account the phone was on must meet the SIM Unlock Policy requirements, which has to be verified through the account it was purchased on.

    SIM Unlock Policy | Unlock Your Mobile Wireless Device (t-mobile.com)