Forum Discussion

junoh_shim's avatar
junoh_shim
Network Novice
2 years ago

Apply for simunlock without tmobile phone number

I signed up as a member, but I can't access the simunlock request page without a t-mobile’s phone number. Should I sign up for a t-mobile’s phone number for simunlock? I'm working abroad now,

so I have a phone number from another country, but can't I check it with that?
iCloud has registered, i registered to find my phone, and i registered on the app, but i can't use another company's sim because it has a t-mobile's sim lock. Should I buy a t-mobile's sim card online and apply for sim unlock?

  • unless you are a TMO customer they will not unlock it for you. and even then there are requirements that must be met in order for them to do it..

     

    https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

     

    Unlock eligibility requirements

    We unlock mobile devices that meet the following eligibility criteria free of charge.

    Device eligibility is determined as follows:

    • The device must be sold by T-Mobile.
    • The device must not be reported as lost, stolen or blocked.
    • The account associated with the device must be in good standing.
    • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

    Unlock eligibility for mobile devices on Postpaid plans

    • The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
    • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
    • If the device is associated with a canceled account, then the account balance must be zero.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

    Unlock eligibility for mobile devices on Prepaid plans

    • At least  365 days  must have passed since the device was activated on the T Mobile network.
    • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.
    • No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
  • gramps28's avatar
    gramps28
    Router Royalty

    Contact them using messenger on one of Tmobiles social media accounts like Facebook or Twitter.

  • Tinisa12's avatar
    Tinisa12
    Network Novice

    Yes, I’m T-Mobile customer 

    but now I’m not in state so I can’t call customer service 

  • gramps28's avatar
    gramps28
    Router Royalty
    Tinisa12 wrote:

    I need unlock my iPhone 8

    Do you meet the requirements and are youa Tmobile customer?

  • unless you are a TMO customer they will not unlock it for you. and even then there are requirements that must be met in order for them to do it..

     

    https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

     

    Unlock eligibility requirements

    We unlock mobile devices that meet the following eligibility criteria free of charge.

    Device eligibility is determined as follows:

    • The device must be sold by T-Mobile.
    • The device must not be reported as lost, stolen or blocked.
    • The account associated with the device must be in good standing.
    • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

    Unlock eligibility for mobile devices on Postpaid plans

    • The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
    • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
    • If the device is associated with a canceled account, then the account balance must be zero.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

    Unlock eligibility for mobile devices on Prepaid plans

    • At least  365 days  must have passed since the device was activated on the T Mobile network.
    • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.
    • No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.