Forum Discussion

ThomMc's avatar
ThomMc
Network Novice
2 years ago

Alcatel Go Flip 4 Sim unlock

How do I unlock the sim on an Alcatel Go Flip 4?

 

  • ThomMc's avatar
    ThomMc
    Network Novice

    Yes to both questions.  I have been a T-Mobile customer for several years.  The phone is fully paid for and customer support confirms that it is eligible to be unlocked.  I submitted a request almost 2 weeks ago to the customer support agent.  Unlike Samsung and Apple devices that have the procedures easily available on the T-Mobile website, the Go Flip requires contacting customer service.  They then have to elevate the request. I still have not received any updated information. 

  • brmdamon's avatar
    brmdamon
    Network Novice

    I have had the same problem and just posted on that subject. I have been given four different unlock codes at different times and none of them has worked. Have you had any success?

     

  • i have the same problem. it was escalated and the agent told me to keep trying till my phone locked to the network, and then was told sorry nothing can be done.

  • brmdamon's avatar
    brmdamon
    Network Novice

    I went through the same frustration. The T-Mobile telephone support people are not properly trained on this issue and will tell you things that are not true.

    Unlike some phones, the GoFlip4 cannot be “remotely unlocked”. You must get a “Network unlock code” known as an NCK code, put the non-T-Mobile SIM in the phone, power up, and enter the NCK code when prompted. (An NCK code is not the same as a PUK code.) T-Mobile’s Facebook support group were knowledgeable and got me me the NCK code right away. Go to

    https://www.facebook.com/TMobile

    and send them a message.