Forum Discussion

Storkyslc's avatar
Storkyslc
Network Novice
3 years ago

Wi Fi Calling

I have an LG G6 and I’ve used wi-fi calling in the past.  I was originally with Verizon and switched to TMobile last year.  I go to the menu in the phone app under phone settings and select “wi-fi calling” but it doesn’t allow me to switch to wi-fi.  I can tap on it and no alternate selection is provided.  I searched the internet, I’ve updated my e911 info with TMobile and gone through my settings numerous time.  Can anyone help?

  • syaoran's avatar
    syaoran
    Transmission Titan

    Is the device purchased from T-Mobile?  WiFi Calling and VoLTE compatibility between carrier devices is almost always a miss.  Verizon's WiFi Calling implementation is not compatible with T-Mobile's.  LG gave up on the cell phone business a while ago now as well.  Perhaps it's time to consider upgrading your device.