Unlocked phones

Hey there!  Just checking, you are a current T-Mobile customer and having problem with your service using an unlocked Moto G7?  Have you checked your APN settings to make sure everything is set up properly?  (This may be located under Settings>Network & Internet>Mobile Network>Advanced>Access Point Names)

You should have an APN that is labeled as T-Mobile (or T-Mobile US LTE or something similar).  If you don't, you'll want to add it- select the big plus sign (or if you don't see one, tap the 3 dots in the upper right hand corner and select "Add New".  Input the following:

• APN: fast.t-mobile.com
• Proxy: Not set
• Port: Not set
• Username: Not set
• Password: Not set
• Server: Not set
• MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
• MMS proxy: Not set
• MMS port: 80
• MCC: 310
• MNC: 260
• Authentication type: Not set
• APN type: default,supl,hipri,fota,mms
• APN protocol: IPv6
• APN roaming protocol: IPv4
• APN enable/disable: Enabled
• MVNO type: None
• MVNO value: Not set