Forum Discussion
T-Mobile/Sprint Technical Help
Basically, they are useless. Every time I called and asked for help, all they did was reading from the scripts which were given to them. When I gave them a ticket number, they always ask what is it a...
If you’re requiring ‘technical’ support, ensure that you are asking for ‘Advanced Technical support team’. Typically all calls end up with ‘Customer Care’ / Billing teams, which are literally 100% script (reboot phone, reset network settings, ‘there is modernization in your area’, get a new SIM, used too much data, etc.
Advanced Technical Support will typically get you to someone that can help determine the service in your area/where you have issues and actually have some technical knowledge to assist.
