Forum Discussion

Chris_G's avatar
Chris_G
Network Novice
10 months ago

"Sign in to network"

Hello,

S22 ultra here. After our TMO account was hacked, I keep getting "Sign in to network."

I never had this issue before and suspect it’s on the TMO side of the world. Yes, I have called TMO several times and everyone has been great, they just can’t resolve the problem.

Thanks!

  • Chris_G's avatar
    Chris_G
    Network Novice

    No, I will stop by TMO on the way home and do it.

    Thanks for the suggestion, I will return with the results.

    Chris

  • Chris_G's avatar
    Chris_G
    Network Novice

    As mentioned above, the sim card has been replaced. Unfortunately, the problem still exists.

  • enelson6's avatar
    enelson6
    Network Novice

    I have the same issue.  Just started 3 days ago.  T-Mobile changed by sims card but it was of no help.

     

  • Chris_G's avatar
    Chris_G
    Network Novice

    Make sure you're not a victim of fraud or scam.

    Replace the simm card, keep bugging t mobile. Have them escalate the call to tech specialist. Most of the first line customer reps just read the script.

    I was at this for about a month.

    Good luck,

    Chris

  • syaoran's avatar
    syaoran
    Transmission Titan

    I have never seen “Sign in to network” on my s23 Ultra or any device I have owned and used on T-Mobile.  Are you sure your device isn’t compromised?  Have you tried factory resetting the device to make sure there isn’t something on there that was/is responsible for your account being hacked?