Forum Discussion
Ridiculously low speeds
Getting way under the advertised speeds even after a fresh payment to the bill. Just ran a test and have 11mb download speed and 1.5 mb upload crazy to charge so much a month when I can't even use half the features on my phone and during matters of urgency it can take 10 minutes to send a message to someone, pictures will say not sent and send multiple times to people. Videos will play 15 seconds and then buffer. Webpages will stop loading , data goes in and out between 5g, LTE and no service from my living room. 😑 I should have never left at&t atleast their networks work. Phone won't charge past 82% since I got it is there an email for support because I've already had issues with the store closest to me being rude when I was told to drop a phone off there .
Might be related to the age of tue device and or SIM. If your SIM is more than 3 years old. Try replacing it to see if that solves it
I'm going to assume your device is the issue. What device are you using (manufacturer and model)? Did you purchase the device from T-Mobile? Have you tried performing a Network Reset from within your devuces settings followed by powering off your device for a minimum of 5 minutes to allow your device to refresh its connection to the network?
Samsung Galaxy S20 5G. Yes I've tried that and rarely helps.
