Forum Discussion
Recently, Ive been getting only 2 bars
Before, the signal was great, always staying at 4 bars. I don't know what happened within the last couple of months. The maximum amount I can get is 2 bars, connected to my wifi or on LTE. Sometimes I even get no service. Ive tested my internet connection online and it always says that there's nothing wrong. What can I do to get the 4 bars again?
Well that is a plus haha! AS far as the strength goes, if you are getting no signal, that is something that we will definitely want to look into. Please give us a call when you have a moment so we can get a service ticket opened for your location.
- tmo_chrisSpectrum Specialist
Hey @magenta6261290
Do you notice if the signal is any better when you are outside of your home or in other locations?
- snn555Bandwidth Buff
WiFi calling uses wifi. As such, LTE would not be needed. Typically, wifi, when available, is stronger than LTE due to range and proximity.
- magenta6261290Network Novice
Wifi CALLING is different from WIFI. Its just an additional step you could possibly try.
- snn555Bandwidth Buff
WiFi being on or off won't make the lte stronger.
If anything, the signal would be better on wifi .
- magenta6261290Network Novice
Settings> cellular> Wifi calling. If its ON, turn it OFF and restart your device. If its already OFF than that rules out this being one of your problems.
- angelazqNetwork Novice
That might be the issue. My phone is a few years old and the battery health is at 75%.
- snn555Bandwidth Buff
iPhones use wifi calling as a default.
It could be, seriously, that your battery is degraded to the point the system has slowed as well as reduced available power for the modem and radio. This would affect signal strength negatively. Intel modems are already weak by design.
- angelazqNetwork Novice
Where can I get to this setting?
- angelazqNetwork Novice
I'm using an iPhone 6s IOS 12. I recently updated, but that probably isn't the problem because my network has been bad even before updating.
- magenta6261290Network Novice
Make sure your phone is not connected to “wifi preferred” in your connection settings but “cellular network preferred”. That setting can cause a lot of unknown service issue. Hope it helps.
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