Forum Discussion
Randomly not receiving incoming calls
For the fourth month I don’t receive my incoming calls and I have spoken with tech support they have troubleshooting several times then said I need to contact Apple. I contacted Apple and they did their troubleshooting and diagnoses and found nothing wrong with my IPhone 13, they indicated it’s a network issue with T-mobile. Contact them at least twice a week. Last call they said they opened a ticket with engineers and would call me the following day. I received a text message from the tech I spoke with that he reached out but call was dropped. But will try later to contact me back, this was 2:37 pm. I called tech support an hour 1/2 later asked for the technician I spoke with prior and was told it wasn’t possible to locate that technician but they could help me. Again the troubleshooting and she found nothing. I asked to escalated the call I wanted to speak to a manager, who was busy on another call. I was then told my ticket was reopened for an engineer to monitor my service. At this time I’m pissed and patience’s had run short of the bs. have missed call for a job offer for this reason and I make my monthly payment on time for inefficient services I can’t use. Can someone tell me what my next step needs to be???????
I am having the same issue - my phone rings for like 10 seconds but then will go directly to vm - it is extremely annoying because most of the time that it does this it is from someone else in our household and on our plan so they are not silenced or blocked.
I am having the same issue in June 2025 so it obviously has not been fixed. I have found that re-starting the phone clears up the issue for while. I did see a pop-up once that stated that the phone was not registered on the network. My wife's phone is having the same issue. We have wifi calling enabled and have experienced the problem on different wifi routers with different ISP's. My cell signal strength at home is -105 to -120dbm.
Hmm, that's interesting, I've had this problem before..
Hmm, that's interesting, I've had this problem before..
I've been having the exact same issue for 8 months now. T-mobile was never able to fix the issue and couldn't care too. But they get there money. I can't wait to be able to switch
What device are you using? Is it up to date with the devices software, OS, and security patches? Are you using a pSIM or eSIM? If you have a pSIM. Have you had it replaced to eliminate the SIM potentially being the issue? Have you tried performing a Network Reset from your devices Settings followed by powering off your device for at least 5 minutes to allow it to refresh its connection to the T-Mobile network?
