Forum Discussion

Trey6T1's avatar
Trey6T1
Newbie Caller
3 years ago

Poor reliability

I'm in northern New Jersey, just across the Hudson river from NYC. I just moved here from western NJ and figured to have at least decent internet coverage/reliability. I have neither. The buffering, freezes, and general disappointment is souring me on T-Mobile's home internet. It's a shame because I'm more than satisfied with their cellular service. My timeline for waiting for improvement will be the turn of the year. 

  • formercanuck's avatar
    formercanuck
    Fiber Fanatic
    2 years ago
    Trey6T1 wrote:

    . The buffering, freezes, and general disappointment is souring me on T-Mobile's home internet. It's a shame because I'm more than satisfied with their cellular service. 

     

    Have you tried the T-Moblie Home Internet placement tool ?  Also, as others pointed out in the FAQ, contact T-Mobile about your location for TMHI.  Not all locations are equal, and I suspect that being right across from NYC, you may be in an area that’s over subscribed.

  • Grossi's avatar
    Grossi
    Network Novice
    2 years ago

    My reliability has been going downhill since T Mobile and Sprint merged. I have been working with T Mobile, updated my equipment, sim card and location of the equipment. I’m at my wits end. The problem is on their side but they just want me to keep doing everything. I was talking with my neighbor and he is experiencing the same issues. Any body else have issues like this.

  • BobT's avatar
    BobT
    LTE Learner
    3 years ago

    Did you contact T-Mobile prior to the move? Per the FAQs:

    “Customers are required to call T-Mobile prior to moving to confirm that their new address is eligible for service. If T-Mobile Home Internet is available at the new address, you can use it as soon as you move in. If a customer moves without notifying T-Mobile, they may not be eligible for service. Please call 1-855-695-8678 to set up a change of address.”