Forum Discussion
poor customer service and billing help for a customer been with sprint /tmobile for 25 yrs./..
talked to a rep after on hold for 1 1/2 hrs regarding my charges on the bill with no resolution and wanted to talk to a supervisor and waited for anoher 30 ms or so but problem never got resolved.
rep i spoke with said that what can the supervisor do? hahahaha....
been with sprint and tmobile for the past 25 years and all they can say is thank you .... !!!
how about taking time to solve all these false charges on the bill?????
Because they don't care. Once they have your money, you don't mean anything. I had been with at&t for probably thirty plus years. I walked in and asked if they had a senior plan that I could get on instead of paying $120+ a month for1 line. They told me they didn't have one, which was a li. So I switched over to t mobile looking for the fifty five plus plan. Yes, I know that the words aren't coming out right, and that's because my talk to text now doesn't work. So you're all going to take home family first, so the plan that I got wasn't the $50 plan that I had been told about. I have been paying $70 for a year now. Plus I got a new phone... As they say... On us. Yeah you're paying for that phone. Because when I called them to tell them that after only a year my phone was crap, they said I would have to pay off the old phone and then buy a new one, can. So much for on them. They're just as misleading, as all the other cell phone companies. At least you got to talk to a supervisor. They hung up on me.
