Forum Discussion
poor coverage
Good afternoon, to whom it may concern. Please review my account and see how many years I have trusted Tmobile. I am sad to say that your coverage has become extremely poor over the past months in ...
Edgardopr wrote:….... We are not interested in new devices. We are more interested in quality service. Thank you. Please reply.
As @fireguy_6364 says, this is a community forum rather than a customer service portal. We don’t have access to your account.
What you wrote above makes me suspect that you may be running older devices. Unfortunately, mobile phones are not like automobiles, where, provided you do the maintenance, you can continue to operate a model that is 30 or 50 years old. With mobile phones in general (and T-Mobile in particular) a mobile phone is pretty much obsolete at 5 years of age.
This is because the constant demands for increasing data speeds has necessitated rapid technological progress. Legacy technologies are not compatible with the new standards. T-Mobile does not have excess RF bandwidth to dedicate to 2G & 3G signals. Everything is going to 4G LTE and 5G NR. T-Mobile is not alone in this. AT&T pulled the plug on 2G & 3G and Verizon no longer activates CDMA devices and threatens to 86 CDMA any day.
Perhaps if you told us what devices you are running, we could offer some suggestions.
