Forum Discussion

Heluvs_becky's avatar
Heluvs_becky
Network Novice
3 years ago

phone # transfer

I tried to transfer the phone number from my android to my iPhone 6s but it was locked to another carrier so the transfer didn't work. But now I have a new phone the iPhone XS,am I still able to to transfer the number to my new phone Instead?

  • tidbits's avatar
    tidbits
    Spectrum Specialist

    Did you install the sim after a factory reset?  You need to have the sim in during the setup process.  Either that or the phone is still locked to another carrier.

  • Ok I get that,but when I put the SIM card into my new phone the number is there but there’s  no service