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skatemusicgirl's avatar
skatemusicgirl
Newbie Caller
2 years ago

People Outside of T-Mobile Not Receiving My Texts

Hi everyone! As of late Wednesday, it appears that people who do not have T-Mobile aren’t receiving my text messages. To me, they look like they’re sent, however, both Verizon and AT&T customers aren’t receiving anything on their end.

 

I spoke to T-Mobile via Facebook and I’ve done the following:

  • Cleared cache on phone
  • Cleared cache and data on messages app
  • Made sure all apps (Google Play and Galaxy Store) were up-to-date
  • Made sure phone was up-to-date
  • Reset network settings
  • Reset all settings
  • Deleted all messages in my phone (and emptied the trash)
  • Turned on and off airplane mode
  • Turned on and off most connections/network type settings
  • Restarted my phone way too many times

 

They told me I can come in-person today and get a new SIM card. I’m hoping that fixes it, however, I’m wondering if anyone else has had the same problem or has ideas? T-Mobile says my account looks fine and everything on their end looks fine. My phone is a Galaxy S21 and is only 1.5 years old, and I’ve been with T-Mobile for years.