Forum Discussion
No internet service
I called 3 different times and they said they were working on my tower near me and didn’t know how long it would take
Sadly, that’s a typical ‘go-to’ for many issues without T-Mobile actually filing a ticket for engineers or follow up. In some cases, it is correct. In many … that’s the customer service not wanting to diagnose the real issue.
Key items: “working on a tower near me and didn’t know how long it would take”. Towers cover hundreds, sometimes thousands of people. Working on isn’t an ‘outage’ (would have poor signal), and they’d certainly have an ETA if it was an outage, which wouldn’t be 5 days, unless it was a natural disaster (fire/flood/tornado).
The biggest issue… T-Mobile doesn’t “promise” anything, but advertise service as if it were golden everywhere.
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