Forum Discussion

Dodger's avatar
Dodger
Network Novice
3 years ago

Need to contact the Executive Response Team

The Nokia x100 phone I purchased at a Tmobile store will not access the Tmobie calling system. I need someone at the Tmobile Executive Response Team to e-mail me at (email) or call me at # to get them to assist me in solving this problem. The local Tmobie store and the Tmobile chat room technical assistance has not been able to solve the problem. 

  •  

    Executive team can be reached in writing through:

     

    T‑Mobile Customer Relations

    P.O. Box 37380, Albuquerque, NM

    87176-7380.

  • Drewt008's avatar
    Drewt008
    Newbie Caller

    I have been waiting for Myra from the Exec Response Team to call me back for over 2 days now! I need to finalize my phones and service ASAP!!!!! Please have her get in contact with me or anyone from the team PLEASE

     

    Thank You

  • You would have better luck getting T-Mobile executive response through

    1. BBB ticket (they’ll contact you within a day)
    2. Email to T-Mobile’s CEO
    3. You can go on to Social Media (twitter/FB) or use T-Mobile App to initiate a session.
  • the site here is primarily peer to peer assistance with a handful of moderators/admins to keep the site in order only..they do not have account access and are unable to assist other than point you in the right direction.

     

    with that being said..the site is also fully public….so anything you post including things like email addresses or personal phone numbers are viewed by pretty much everyone and their mom..avoid posting personal info.

     

    your options are to call in (tier 1 support) or try contacting them through Facebook/Twitter (tier 2 support). or the chat feature..if/when its actually there.