Forum Discussion
Internet service constantly disconnecting at certain times of day-week
Since we started our service a few months back it seems during during the beginning of the day, 7am 9am, our Internet disconnects from all our streaming devices and on the Tmobile app it somes up disconnected. So,we unplug the router and plug it back in. Poof it works,next day, same thing. My wife and I work from home and have about 12 devices online anytime, we use vpns on our laptops for work, we have tablets and plenty of smart devices.
Now,oddly,since we boot up and start work between 7 till 9am Monday Friday, this is the primary time we notice it reoccur the most.
There are occurrences during 12pm and 3pm sometimes as well but mostly in the am. My wife has resorted to just hotspotting to her cell phone as a stable workaround.
Now the most frustrating part is the consistency of it all. Almost everyday during the week in the am. Each time we've called support it's just reboot it.then if course it works,we are likely moving back to Xfinity since we aren't getting the service promised.
- tony34Roaming Rookie
When your internet service goes down, are you noticing that your router/gateway is rebooting itself itself? This is the issue I'm seeing, router keeps rebooting itself randomly every 5 to 30 minutes.
- FrankdaTankRoaming Rookie
Haven't had that problem.
But since getting a new router the problem hasn't come back. I have seen some times that the download upload speeds drop significantly which affects my 4k streaming for a bit.
But..the e
- SteveR007Newbie Caller
Same issue
- CabqNewbie Caller
I'm also having the same issue. Weekdays from 10am until around 2 pm in NE Albuquerque.
- FrankdaTankRoaming Rookie
Customer service suggested I replace my gateway. Gonna pick one up today from T-Mobile near by and cross fingers
- tony34Roaming Rookie
Did the new gateway correct your issue? I'm seeing the same issue, next step for me is to replace the gateway.
- FrankdaTankRoaming Rookie
It's happening again right now. And becoming more frequent.
Related Content
- 8 months ago
- 5 months ago
- 10 months ago