Forum Discussion

coelho5br's avatar
coelho5br
Newbie Caller
2 months ago

How to receive an eSIM to use T-Satellite?

I received the e-mail to join the T-Satellite program as a non-T-Mobile customer. I filled the forms and got a confirmation number after add the credit card.

I was supposed to receive a message/e-mail with the eSIM, but it has been 20 days and nothing. Support calls are terrible as I usually transferred over and over and sometimes they just want you to hang up.

I'm not sure how to activate or where to call since support also don't know. Is there any channel to talk with someone aware of the process?

  • Bill56's avatar
    Bill56
    Roaming Rookie
    2 months ago

    It took a few weeks for me to receive the message to use satellite communications so hang in there. If you have an IPhone, go to your shortcuts screen, tap the square that has your Bluetooth/cellular/airplane/wifi mode and at least on my IPhone, it will open up and you will see the Satellite option to do a Beta test

    • coelho5br's avatar
      coelho5br
      Newbie Caller
      2 months ago

      Thanks for the response Bill,

      I got the e-mail with "Enter the T-Satellite beta" - "Your invite to the T Satellite beta is here" and that was the part that I did 20 days ago. After finish the forms and credit card info I got:

      ------------------

      Your confirmation number

      7113489----

      Let’s activate your satellite service

      You must first set up your eSIM then we’ll text you when you have access to satellite service.​ Ensure you have a free eSIM available on your device (see how here) or you will risk losing your primary service.

      There may be a short wait while our phone partners work on updating their software.

      Important: Your phone must be unlocked to set up your eSIM. If it’s locked, contact your carrier to unlock it.

      If you do not set up your eSIM you won’t be able to access satellite service, and your account will be canceled before any charges apply.

      ------------------

      From this other link, it does not show that would take weeks:


      https://www.t-mobile.com/support/coverage/satellite-support#non-tmobile

      Set up T-Satellite beta with eSIM

      To use T-Satellite beta on your current phone, follow the steps below to ensure your eSIM is available and your settings are properly set up to access the service. 

      • Note: These instructions apply after you’ve activated your service via the invite email. If you haven’t received an email yet, no worries – it should arrive soon. Please wait for it before continuing. 

       

      Anyway, it is kind of frustrating to call and support has no idea of the status or any training regard it.