how to leave a good customer service review?

Jay the girl at tmobile in the mall in joplin mo told us the phone was free with trade in, also said we could add somone to the account for the free 3rd line. Also said the 3rd line will get the same abilities as the original 2 lines which is unlimited talk, text, data, and hot spot.

She also said we could get the insurance on my wife's phone and turn in a report in about 3 weeks to a month and she didn't put insurance on any of the phones.

Also we were told we were on the go5g account that has unlimited talk, text, data, and hot spot. She didn't change our account and now T-Mobile says we don't have Hotspot and our data is capped at 100gigs. 

I am stuck with T-Mobile until 24 months is over because they said I would have a free Samsung s25untra for a trade in for my s23+. Non of that was true. We ended up still paying $12.50 a month. Now we wish we could go to another carrier and we are stuck with T-Mobile unless we want to pay the $1,200 for the phone.

Highly recommend anyone except Jay at the joplin mo mall. Also tmobile as a whole didn't have record of the notes (they had notes in the account but they were left blank) of the customer care when i called in.

Over all I give T-Mobile a 2 out of 10 due to their almost scammy mentality in store and lack of accountability for their customer care representatives.

We didn't get a lot fixed with a good help in joplin ..... Allie was great to work with and handled all of our worries and problems... but due to all the problems we are stuck with I dont recommend T-Mobile.