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Jonperez's avatar
Jonperez
Network Novice
2 years ago

Got trick didnt got the Promotion

I transfer from Verizon to T-Mobile  i like the service but they told me i was going to get $800 for my iPhone 14 pro max 520G and $500 for the iPhone 13 pro Max 520G  when the “gift card came in the iPhone 14 pro max was denied and they only gave me $300 for the 13 pro max. Also they told me when i join that if i did auto pay i was going to get $5 off per line but guess they only gave me $10 and i have 4 line. nobody on the store can answer or in the phone. 

  • usually it’ll say why it was denied..usually there is missing info needed.

     

     

    contact TMO through either Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 support agents. they can hopefully get it figured out.